The hotel offers amenities for your comfortable stay and unforgettable experiences
Rejuvenating Spa
“The spa services were a highlight of my stay; the treatments were incredibly relaxing and just what my mother needed.” view full review
Delicious Breakfast
“I loved the breakfast buffet! There was everything I could possibly want, and I particularly enjoyed grabbing a muffin and coffee for a morning stroll.” view full review
Superb Suite
“The king-size suite was wonderful! The bed was incredibly comfortable, and I appreciated the lovely toiletries in the bathroom.” view full review
Cozy Living Space
“The living room area in the suite enhanced our experience; it was such a pleasure to have a separate space to relax and enjoy the fantastic views.” view full review
General
Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Only dogs are allowed
Rooms/ Facilities for disabled
Children are welcome
Luggage storage
Locker room
Lift
Key card access
Key access
Sports & Fitness
Fitness centre
Horseback riding
Tennis court
Yoga class
Services
Housekeeping
Laundry
Dry cleaning
Dining
Restaurant
Bar/ Lounge area
Picnic area/ Tables
Spa & Leisure
Indoor swimming pool
Garden area
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Treatment room
Body wraps
Room features
Air conditioning
Heating
Bathroom
Private bathroom
Show more
Location
Downs Road,
Newcastle (Down),
United Kingdom,
Down County
Map view
street view
Downs Road,
Newcastle (Down),
United Kingdom,
Down County
City landmarks
Golf Course
Royal County Down Golf Club
1.2
km
10-14 Central Promenade
Tropicana
870 m
Slieve Bearnagh
1.2
km
Park
Tollymore Forest Park
3.5
km
Granite Trail
1.7
km
Beach
National Trust
2.4
km
Donard Forest
2.3
km
Nature reserve
Murlough National Nature Reserve
2.5
km
Shimna River,
Foley's Bridge
3.2
km
Downs Road
Slieve Donard
4.7
km
Newcastle BT33 0NQ
Murlough Beach
4.5
km
Slieve Commedagh
4.6
km
Legananny Dolmen
6.0
km
Nearby
Beach
Newcastle Beach
460 m
Restaurants
Brunel's Restaurant
360 m
32 Downs Road
Railway St
410 m
2 Railway Street
Villa Vinci
410 m
31 Main Street
Copper Restaurant
350 m
67 Main Street
Savoy Cafe
390 m
22 Main Street
The Library Lounge
360 m
29 Main Street
Doc's Fish and Chips
480 m
45 Main Street
Great Jones Craft & Kitchen
560 m
73 Main Street
Quinns Bar
620 m
62 - 64 Main Street
Cafe Mauds Newcastle
730 m
Waterfoot 106 Main Street
Golf Links House Restaurant
1.1
km
109 Dundrum Road
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Great location
Friendly staff
Disorganized service
Uncomfortable rooms
7.8/10
Very good
Rooms
7.3
Location
8.7
Service
8.0
Dining
7.3
Guest reviews
7.8/10
based on 7 reviews
8.5
8.5/10 based on 3606 reviews
Keith
United States,
April
2024
8.6/10
I had an amazing stay at the hotel, with a room that was exceptionally comfortable and clean, providing a perfect retreat after a long day. The service was fantastic, although a bit lacking in attentiveness at times. The location was ideal for both relaxation and outdoor activities, offering stunning views. The dining experience was good overall, with attentive staff. The facilities were great, enhancing my overall experience.
Rooms
9.0
The room was huge, exceptionally comfortable, and clean, with all the facilities one would expect. The bed was a true blessing after a tiring day.
Service
8.0
The service was fantastic, with helpful and friendly staff. However, there were a few instances of neglect, possibly due to our age.
Location
9.0
The hotel's location was great, with beautiful views of the sea and ideal for relaxing or enjoying various outdoor activities.
Dining
8.0
The dining experience was impressive, with plenty of choices and beautiful views of the mountains. The attentive service added to the overall enjoyment.
Facilities
9.0
The facilities were top-notch, enhancing my overall experience and providing extra comfort during my stay.
William
United Kingdom,
March
2024
7.4/10
I had a mix of experiences at the hotel. The rooms were a bit underwhelming as the sea view I paid for didn't exist, and the temperature in the bedrooms was too warm at night. However, the service was exceptional and made me feel like a proper lady from Victorian days, though the restaurant service was slow. The location was ideal with easy access to the beach and town, but the waiting times for certain facilities were frustrating. The dining was hit and miss, with some buffet items not being hot enough. Overall, it was a pleasant stay with some minor hiccups.
Rooms
5.0
The sea view I paid extra for was non-existent, and the bedrooms were too warm at night.
Service
9.0
The service made me feel like a proper lady from Victorian days; however, the restaurant service was slow.
Location
8.0
The location was great, with easy access to the beach and town, but waiting times for facilities were a downside.
Dining
7.0
The dining experience was a mix of disappointments and delights, with some buffet items not being hot enough.
Facilities
8.0
Facilities were good overall, but waiting times for certain amenities were frustrating.
Chris
United Kingdom,
February
2024
8.2/10
The hotel offers stunning big windows with sea and Mourne views in the rooms, featuring a standard double bed and a single bed. Although not every room has a perfect view, my stay was accompanied by a strong men's aftershave smell despite leaving the windows open throughout. The shower drain was blocked from the moment we arrived.
Rooms
7.0
The rooms had stunning big windows with sea and Mourne views. However, they had a strong men's aftershave smell and a blocked shower drain.
Service
8.0
I couldn't have been happier with the stay. The service received was very pleasant, helpful, and friendly. However, additional customer care training would greatly benefit the staff.
Location
9.0
The location is just amazing with the beach steps away and fabulous views of the mountains and sea, weather permitting. It wins over everything else, although the pool had a high chlorine concentration.
Dining
8.0
The dining experience was excellent with a wide selection of food that was well worth the money. The traditional bread served was a nice touch.
Facilities
9.0
The facilities were well worth the money, with dry cleaning, housekeeping, and laundry services available.
Alexander
United Kingdom,
February
2024
6.8/10
My stay at the hotel was a mix of highs and lows. The location was lovely, with great views over the sea and Mourne mountains, but the service in the restaurant was quite disorganized. The rooms, unfortunately, did not meet my expectations given the rate charged. On the positive side, the staff were friendly and accommodating, making my stay more comfortable.
Rooms
5.0
The room I stayed in was too hot and had just one small window, which made it quite uncomfortable.
Service
7.0
Despite looking a bit frazzled, the staff were very pleasant and accommodating, especially in helping with special requests like providing a wheelchair.
Location
9.0
The location of the hotel is the jewel in the crown, offering sheer luxury and great views over the sea and Mourne mountains.
Dining
6.0
The dining experience had its ups and downs. While the view from my table was impressive and the staff attentive, the overall service was disorganized and the food quality left much to be desired.
Facilities
7.0
The facilities at the hotel were satisfactory, although there was room for improvement in terms of organization and freshness of the food.
Great location
Disorganized service
Charles
United Kingdom,
October
2023
8.0/10
The hotel offers spacious and clean rooms with a great size TV and a quiet location at the end of the corridor, providing a lovely sea view. The service is extremely polite, accommodating, and friendly, although there was a minor oversight with pre-meal cocktails. The location is fantastic, combining a beautiful coastline and mountain views with a peaceful atmosphere just a few hundred yards from town. The dining experience, while lacking in some aspects, is offset by nearby restaurant options. The facilities are generally good, although improvements could be made.
Rooms
9.0
The rooms are spacious, clean, and equipped with a great size TV offering all channels. The tranquility at the end of the corridor with a sea view adds to the pleasant stay.
Service
8.0
The service was attentive, helpful, and wonderfully friendly, with staff going out of their way to ensure a comfortable experience. However, there was a small hiccup with the pre-meal cocktails.
Location
10.0
The location is excellent, boasting stunning ocean views and convenient proximity to both the coastline and town, offering a feeling of peacefulness. Ideal for visitors exploring Royal County Down.
Dining
6.0
While the hotel dining experience had some shortcomings and delays, opting for nearby dining options, like the Percy French Restaurant, can enhance the overall satisfaction.
Facilities
7.0
The facilities, including sauna and steam room, could benefit from adding seats or loungers for improved relaxation. However, the overall offering is satisfactory.
Russell
United States,
June
2023
8.6/10
The hotel offers stunning sea and mountain views from the rooms, which were beautiful and very comfortable. The Nespresso machine added a nice touch to the room amenities. The only downside was the inconsistent communication during treatments, but overall a great experience.
Rooms
9.0
The rooms with fantastic sea and mountain views were all beautiful and very comfortable.
Service
8.0
The staff at this hotel are so lovely and accommodating. They were very helpful and friendly throughout our stay.
Location
9.0
The location is excellent, offering great views of the Mourne Mountains & the Irish Sea. The staff were friendly and very helpful, making our stay even more enjoyable.
Dining
8.0
The dining experience was amazing, with really good quality products. However, there were some lapses in service like forgetting our toast.
Facilities
9.0
The dining facilities were top-notch and offered excellent service.
View
Communication
Harriet
United States,
May
2023
7.6/10
My 50th birthday stay at the hotel was a mix of positives and negatives. We were upgraded to a beautiful seaview room with a thoughtful congratulatory card and treats, but the room for three was inadequate and overpriced.
Rooms
7.0
Our seaview room with special birthday treats was lovely, but the room for three was not up to par and expensive.
Service
8.0
Location
7.0
The hotel's location provided an enjoyable experience for both me, my wife, and our children, although it was overcrowded at times and had limited water facilities and seating options.
Dining
8.0
The dining experience was pleasant with a nice variety, but the view from the dining area did not match the high price paid.
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